The Principal as Leader of Challenging Conversations

Ontario Principals' Council
© 2011   160 pages   6" x 9"  

A Joint Publication With the Ontario Principals' Council

Available Formats

ISBN:   9781412981156 Paperback Suggested Retail Price:   $27.95 Bookstore Price:   $22.36
ISBN:   9781452296326 Electronic Version Suggested Retail Price:   $27.95 Bookstore Price:   $22.36

About This Title

"The last thing a principal needs is more stress! This book helps build skills that will ensure that challenging conversations go the way they should—toward resolution and peace."
—Beth Madison, Principal
George Middle School, Portland, Oregon

Direct difficult discussions toward successful outcomes every time!

For every principal who has ever wished for a quick reference guide to keeping challenging conversations on course, the ideal tool is here! Inside are all the skills you need for navigating high-stakes interactions with staff, parents, students, and district leaders, and steering them toward win-win solutions. Case studies throughout the book identify the risk areas and provide the steps to mastering techniques for

  • Active listening
  • Assertive communication
  • Providing effective feedback
  • Staying calm
  • Problem solving
  • Mediation

Also included are scripts, sample dialogues, style inventories, checklists, and resources for practicing skills learned from the case studies. Like having a communications coach in your back pocket, this guide gives tips for building a collaborative culture focused on what matters most—working together to achieve student success.

Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to

We hope you'll consider this Corwin book for your course. Email us at, or click here to find your Corwin Sales Manager.

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